Last Updated: October 1, 2026
At Ethiwa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or place an order.
1. Information We Collect
We may collect the following information when you interact with our website or business:
- Personal Information: Name, phone number, email address, billing address, and delivery address.
- Order Information: Products selected, order quantity, customisation requirements, logo files, and order history.
- Business Information: Company name, GST details, and other information provided for business orders or quotations.
- Payment Information: Payment status and transaction references. Payment details may be processed by third-party payment providers.
- Technical Information: Information such as browser type, device details, website usage, and cookies, where applicable.
2. How We Use Your Information
We use the information collected to:
- Process and manage orders.
- Prepare quotations and invoices.
- Arrange production, shipping, and delivery.
- Provide customer support and respond to enquiries.
- Communicate order updates and important information.
- Manage custom printing and product requirements.
- Improve our website, products, and customer experience.
- Meet applicable legal, tax, and accounting requirements.
3. WhatsApp and Customer Communication
If you contact us through WhatsApp, phone, email, or website forms, we may use the information you provide to respond to your enquiry, prepare quotations, and manage your orders.
We may send service-related messages about your order or delivery. Marketing communications will be sent where appropriate and in accordance with applicable requirements. You may request that we stop promotional communications.
4. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Courier and logistics companies for order delivery.
- Payment service providers for processing payments.
- Website hosting and technology service providers.
- Professional advisers or government authorities where required by applicable law.
These parties receive information only as needed for their relevant services or lawful purposes.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand website traffic, and enhance user experience.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
6. Data Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for order processing, customer service, business operations, legal compliance, tax records, dispute resolution, and other legitimate purposes.
When information is no longer required, we take reasonable steps to delete it or securely dispose of it, subject to applicable legal obligations.
8. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also raise concerns about how your information is used.
Certain information may need to be retained to fulfil legal, tax, accounting, or other applicable obligations.
To make a privacy-related request, please contact us using the details provided below.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before sharing personal information with them.
10. Children's Privacy
Our website and services are intended for business customers and general consumers. We do not knowingly collect personal information from children in violation of applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal requirements. Any updates will be published on this page with a revised date.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Ethiwa through the contact details provided on our website.
Ethiwa – Built on Trust.
